And while no one with Vanilla returned our messages, plenty of people are complaining online. Herring said the customer service rep told her there had been other reports of the same problem. “But they cannot give me any money back and my card is still inoperable.” “I waited on hold for three hours and then they opened it and put a case number on it,” explains Herring. When she tried to check the balance on Vanilla Visa’s website, it directed her to call a toll-free number. Went to go check out online, but the number in and it said, ‘there’s a problem with this card,’” explains Herring. So when her mom gave her a $100 Vanilla Visa gift card for Christmas, this mama wanted some new shoes! Leslie Herring is a Katy mom of twins and a school teacher who is always helping and doing for others. Customers get gift cards that do not work One thing is clear, a whole lot of people said they can’t use the cards they were gifted. We hear about gift card fraud, scams, and thefts frequently but it’s not clear that is what is happening with Vanilla Visa gift cards. Now that people are trying to use them, some are saying their cards are worthless and the company that issues them won’t help. HOUSTON – Gift cards are always the popular go-to holiday present.
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